Privacy policy

PRIVACY POLICY

Last updated: April 20, 2026

1. OUR COMMITMENT

At Magneto, protecting your personal data is a priority. This Privacy Policy describes how we collect, use and disclose your information when you access our website, make a purchase or communicate with us.

By using our services, you acknowledge that you have read and understood this policy.

2. WHO IS RESPONSIBLE FOR YOUR DATA?

The data controller is:

MAGNETO — Secondary establishment of ANATOPIK 5 rue des Frères — 67000 Strasbourg — France SIRET: 953 833 787 00039 — VAT: FR15 953 833 787 Email: contact@magneto-shop.com Phone: +33 7 81 79 18 88

3. WHAT INFORMATION DO WE COLLECT?

Depending on how you interact with our services, we may collect the following categories of information:

  • Contact details: name, postal address, billing address, delivery address, phone number, email address.
  • Financial information: card details, bank account information, transaction details and payment confirmation. This data is transmitted via SSL encryption directly to our secure payment provider.
  • Account information: username, password, preferences and settings.
  • Transaction information: items browsed, added to cart, purchased, returned or exchanged, as well as your past transactions.
  • Communications: information included in your exchanges with our customer service.
  • Technical information: device, browser, network connection, IP address and other identifiers.
  • Browsing data: interactions with our website, frequency and methods of access.

This information comes directly from you, automatically through our website, or from our service providers. As an exception, your contact details may be provided to us by a friend or family member in the context of sending a gift.

4. HOW DO WE USE YOUR INFORMATION?

Your personal data is used for the following purposes:

  • Order fulfilment: processing, payment, shipping, tracking, returns and exchanges.
  • Account management: creation, maintenance, account notifications and personalised preferences.
  • Marketing communications: sending information about new arrivals, promotions and personalised offers by email or SMS, based on your consent or our legitimate interest.
  • Personalisation: product recommendations based on your purchases and browsing history.
  • Security and fraud prevention: detection and prevention of fraudulent or illegal activity.
  • Legal obligations: invoicing, compliance with applicable tax and legal regulations.
  • Service improvement: satisfaction surveys and usage analysis.

5. HOW LONG DO WE KEEP YOUR DATA?

We retain your personal data only for as long as necessary for the purposes for which it was collected, to meet our legal obligations and to resolve any disputes. At the end of this period, your data is deleted or anonymised.

6. WHAT IS OUR LEGAL BASIS FOR PROCESSING YOUR DATA?

We rely on the following legal bases:

  • Contract performance: for processing your orders and managing your account. Without this data, the sale cannot be completed.
  • Legal obligation: for invoicing and compliance with applicable regulations.
  • Consent: for sending personalised marketing communications and registration on the website. You may withdraw your consent at any time without affecting your current orders.
  • Legitimate interest: for personalising your experience, improving our services, website security and satisfaction surveys.

7. WHO DO WE SHARE YOUR DATA WITH?

Magneto never sells your personal data to third parties.

Your data may be shared with:

  • Shopify: our e-commerce platform which hosts our store and processes certain data to provide its services. For more information: https://privacy.shopify.com/en
  • Service providers: delivery companies, payment providers, marketing agencies, analytics tools, cloud hosting — only to the extent necessary for them to perform their services.
  • Marketing partners: to send you personalised advertising, in accordance with their own privacy policies.
  • Public authorities: when required by tax, legal or judicial regulations.
  • Third parties in the event of a transaction: in the context of a merger, acquisition or business transfer.

8. HOW DO WE PROTECT YOUR DATA?

We implement appropriate technical and organisational measures to protect your data, including firewalls, access controls and SSL encryption for all transactions. However, no system is infallible and we cannot guarantee absolute security. We recommend that you do not share your login credentials and that you use secure channels when communicating sensitive information.

9. INTERNATIONAL TRANSFERS

Your data may be transferred, stored and processed outside the European Economic Area, particularly via Shopify. Such transfers rely on recognised mechanisms such as the European Commission's Standard Contractual Clauses.

10. CHILDREN'S DATA

Our services are not intended for minors. We do not knowingly collect personal data from anyone under the age of majority. If you are the parent or guardian of a child who has provided their data, please contact us at contact@magneto-shop.com to request its deletion.

11. YOUR RIGHTS

Under the GDPR, you have the following rights, which you may exercise by contacting us at contact@magneto-shop.com:

  • Right of access: to know whether we process your data and to access it.
  • Right to rectification: to have inaccurate or incomplete data corrected.
  • Right to erasure: to request deletion of your data when it is no longer necessary.
  • Right to restriction: to request that processing be restricted in certain circumstances.
  • Right to portability: to receive your data in a structured format and have it transferred to another controller.
  • Right to object: to object to processing based on legitimate interest or for direct marketing purposes.
  • Rights related to automated decision-making: not to be subject to a decision based solely on automated processing that has significant effects on you.
  • Right to lodge a complaint: you may contact the CNIL (Commission Nationale de l'Informatique et des Libertés) at www.cnil.fr, or your local data protection authority.

We may ask you to verify your identity before processing your request. We will respond within the timeframes required by applicable law.

12. MANAGING COMMUNICATIONS

You may unsubscribe from our marketing communications at any time using the unsubscribe link included in every email. We may still send you non-promotional emails related to your account or orders.

13. CHANGES TO THIS POLICY

We may update this policy at any time to reflect changes in our practices or legal requirements. The last updated date at the top of this document will always be kept current.

14. CONTACT US

For any questions regarding this policy or to exercise your rights:

MAGNETO — 5 rue des Frères, 67000 Strasbourg, France Email: contact@magneto-shop.com Phone: +33 7 81 79 18 88

Magneto — Secondary establishment of ANATOPIK — SIRET 953 833 787 00039